Cleaning And Home Preparation

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• Founders are industry experts and understand the short-term/ vacation rental market as well as today’s guest expectations
• RBA performs 5-star hotel-like cleaning and staging and finishes every turnover with it’s “signature hospitality touches” to make incoming guests feel even more comfortable and happy
• We are not an average cleaning company. We perform inspections, maintenance and damage reports, offer a linen and restocking service, welcome gifts and key exchange/ check-in service 
• RBA takes the hassle out of turnovers and delivers a worry-free experience to hosts
• We offer all the services to help you provide the best hospitality experience to your guests
• We know the importance of 5-star ratings and therefore quality check every single turnover cleaning to make sure the place is 100% guest-ready
• We have a  new client onboarding form - which we go through with you to get all the important information about your rental and your exact needs and expectations
• This form, along with personalized visual checklists and accurate pictures we take of each rental the first time we perform a turnover, meaning you only give us all the necessary information once - they are then saved and in case your dedicated cleaner can’t perform the turnover, your file will allow another cleaner to provide the exact same quality of service
• No need to train new cleaners over and over again and explain everything from scratch
• RBA will make you feel like our housekeepers are your in-house cleaners, but without the hassle of managing them, the risk and the high costs
• Our turnover specialists/ housekeepers go through a rigorous training program and have to study our checklists and culture book
• If requested, we leave our 100%-guest-ready checklist with a call-back number for guests (we'll come back for free if we missed a spot)
• 99% of the time we are more flexible than any other cleaning company and we accept last-minute bookings or “emergency cleanings”
• Easy booking process and seamless communication will give you the best customer service experience RBA has the same goal in mind as you and is working hard and often behind the curtain to make sure all your turnovers are smooth, the cleanings are spotless and that ultimately your guests are happy
• We are building strong and long-lasting business relationships
• RBA CARES!

ALL THE THINGS WE DO EVERY TIME WE CLEAN:

PRE-CLEAN:

Take pictures (if requested)

Report any item left behind

Clear rooms of all unwanted items and throw away

Place soiled linen in washing machine (if booked)

Pretreat bathroom

INSPECTION:

All lights turn on

AC works

Kitchen appliances work

All faucets work and toilets flush

TV turns on

Damage report

EVERY ROOM:

Dust high then low (including ceiling fans, picture frames, lamps, baseboards)

Clean window sills and dust blinds

Remove cobwebs

Vacuum furniture

Vacuum the carpets and mop all floors

Empty and clean all waste baskets

Wipe all touch points (light switch, doorknobs etc.)

Staging and final guest-ready touches

Final inspection/ Quality check and going through 100% guest-ready checklist

BATHROOMS:

Clean the cabinets inside and outside and on top

Shine the mirrors

Clean, scrub and sanitize showers, bathtubs, toilets and sinks

Clean shower curtain rod, towel rack, soap dish, toilet paper holder

Remove used towels and replace with fresh ones (if provided, if not add Laundry or Linen Rental Service)

Arrange towels nicely

Ensure hair dryer is clean and visible

Replace/Remove used Toilet paper rolls (if provided, if not add Re-Stocking)

Replace/Refill toiletries (if provided, if not add Re-Stocking)

Staging and final guest-ready touches

KITCHEN:

Clean dishes and check for cracked plates, etc.

Place and arrange cleaned dishes and glasses nicely in cabinet

Clean cabinets, appliances, sinks, tables and chairs

Wipe and sanitize countertops

Clean top, front and inside of oven

Clean inside and outside of refrigerator and microwave

Clean overhead fan/ vent

Clean inside of drawers

Clean toaster, coffee maker, hot water kettle, blender etc.

Take out the trash and replace with new bag

Re-stock perishables like coffee, tea, sugar etc. (if provided, if not add Re-Stocking)

Staging and final guest-ready touches

LIVING ROOM:

Sanitize the telephone and remote controls.

Dust TV and carefully clean if necessary

Check if pullout bed has been used - change linens if needed (if provided, if not add Laundry or Linen Rental Service)

Vacuum and arrange the upholstery

Cushions and pillows fluffed and straightened

Furniture dusted - on top, on front and underneath

Dust and clean picture frames, artwork, bookshelves, lamps etc.

Staging and final guest-ready touches

BEDROOM:

Make beds hotel-style

Floors under bed vacuumed and/or mopped if accessible 

Sanitize the telephone and remote controls

Vacuum the upholstery, the floor, inside of closet and drapes if needed

Replace empty Kleenex boxes with new ones (if provided, if not add Re-Stocking)

Clean mirrors

Place extra towels neatly folded on bed or in closet (if provided, if not add Laundry or Linen Rental Service)

Staging and final guest-ready touches

EXTRA CLEANING:

Clean windows inside and outside

Exterior sweeping or cleaning

Furniture or carpet treatment

Washing walls

EXTRA TURNOVER SERVICES:

Replacing and Re-Stocking perishables, supplies, and toiletries (provided by Kleenerly)

Welcome gift

Grocery delivery

Key exchange

Mid-stay cleanings for longer term guests (if requested)